MAIN MENU

Objectives

The Digital Participation Policy aims to enhance communication with customers through the Authority’s digital platforms and social media accounts. By fostering active engagement, the Authority seeks to improve services and shape its strategies based on customer insights.

Scope

This policy applies to all digital communication channels, including the website, social media platforms, smart applications, service-oriented platforms, and other interactive channels.

• Website
• Call Center: 80033222
• WhatsApp Chat
• Email: info@dubaiculture.ae
• 04 Platform
• Social Media Platforms:
  • Facebook
  • X
  • Instagram
  • YouTube
  • LinkedIn

Guiding Principles

The Authority values public engagement and considers community feedback essential for enhancing its services. However, to maintain a respectful and constructive environment, the Authority reserves the right to remove any content that:

• Poses a security threat.
• Contains inappropriate or offensive language.
• Violates privacy rights.
• Contradicts applicable national laws.
• Is defamatory or unethical.
• Includes spam or commercial advertisements.
• Promotes harm or discrimination based on race, nationality, religion, or other factors.
• Engages in political discussions or prohibited ideological views.
• Infringes on intellectual property rights.

The Authority trusts the public's awareness and affirms that non-compliance with these principles may result in a ban on participation.

Response and Evaluation Mechanisms

• Filtering and assessing feedback to identify the most relevant and frequently raised points.
• Assigning responsibilities for digital interactions to ensure timely and appropriate responses.
• Summarizing public comments and responses to encourage effective interaction with customers.
• Implementing a content evaluation system to assess the quality and impact of participation.
• Regularly reviewing and updating the Digital Participation Policy, which includes clear guidelines for interactions.

Open Data

Dubai Culture’s open data provides valuable opportunities for research, innovation, and improving user experiences. Whether you are working to enhance public services, develop digital solutions, or conduct academic research, it serves as a vital resource for understanding audience interests and cultural trends. Additionally, it offers meaningful insights into public engagement with the Authority. Explore our data records to transform them into actionable ideas that support your initiatives. Open data is accessible on the Authority’s website.