Cancel Membership
This service enables members to cancel their Dubai Public Libraries membership and recover their initial security deposit payment, in accordance with applicable terms and conditions.
Procedural
Individuals - Government to Citizens (G2C): Citizen - Resident
Business - Government to Business(G2B): Private Sector Enterprises
Government Sector - Government to Government (G2G): Government and Federal Authorities
Associations (G2A): Non-Profit Associations
No
1. Emirates ID for all members
2. Receipt of insurance for manual memberships only
Public Library Application (DPL)
1- Create an account on the Dubai Public Libraries smart app or log in via UAE PASS
2- Select the E-Services link on the Dubai Public Library Services platform
3- Choose the Library Membership Cancellation service
4- Submit the request with the reason for cancellation
5- Processing of cancellation by Dubai Public Libraries
6- Receive security deposit refund at any library branch, or via bank transfer
DCAA Website and Application
1- Access the official website/smart app of the authority to begin the service
2- Navigate to the Dubai Public Libraries (DPL) platform
3- Select the E-Services link on the Dubai Public Library Services platform
4- Log in to your member account or via UAE PASS
5- Choose the Library Membership Cancellation service
6- Submit the request with the reason for cancellation
7- Processing of cancellation by Dubai Public Libraries
8- Receive security deposit refund:At any library branch, or via bank transfer
1 Working Day
1. Before the member can cancel their membership, they must settle any outstanding financial claims and return all borrowed library assets.
2. Manual memberships are legacy memberships that were applied for through a paper form, and a paper receipt was given to the customer upon subscription.
3. The security deposit is refunded from one of the libraries' affiliated service centers.
4. The membership card is considered canceled as soon as the member recovers the security deposit.
5. For memberships registered as of (01/05/2023), a bank transfer is received as the method for refunding the security deposit.
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