Frequently Asked Questions

General

What is Dubai Culture and Arts Authority?
Answer
Dubai Culture & Arts Authority' (Dubai Culture) is the authority responsible for culture and heritage in the emirate. It was established on March 8, 2008 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, may Allah preserve him. Dubai Culture and Arts Authority is an important platform to promote artistic diversity and innovation across the region and globally. The authority is also committed to enriching the cultural scene in the city, based on its ancient Arab heritage, and works to build bridges of constructive dialogue between different civilizations and cultures, and to contribute to constructive social and charitable initiatives for the benefit of the citizens and residents of the country alike.
What is the vision of Dubai Culture and Arts Authority?
Answer
To become a platform for diverse cultural exchange and creativity regionally and globally
What is the mission of Dubai Culture and Arts Authority?
Answer
To enrich the cultural landscape through the creation of a cultural environment sustainable while preserving Emirati heritage and talent to promote cultural diversity and social cohesion
What are the strategic objectives of the authority?
Answer
* Developing a cultural, artistic and heritage product of regional and international importance * enhancing public awareness of the value of the culture, arts and heritage sector * increasing the economic value of the culture, arts and heritage sector through trade and creative industries and developing and attracting skills and talents in the sector in Dubai * developing an effective framework for government and organization to support the culture, arts and heritage sector * Developing a major infrastructure for the culture, arts and heritage sector
Who heads the Dubai Culture and Arts Authority?
Answer
Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum, President of the Culture and Arts Authority in Dubai, has an exceptional presence in various fields of culture, arts, education, and technology in the UAE, through her active role in empowering the creative industries in these fields, enhancing Dubai's position as a global Arab Center for Culture, an adopter for creativity, and a forum for talent.
How can I contact Dubai Culture and Arts Authority?
Answer
Dubai Culture and Arts Authority offices are located in Dubai: * Dubai Design District, building 2 * 6th and 7th floor, P.O.B: 115222 Dubai UAE /e-mail: info@dubaiculture.ae
What are Dubai Culture and Arts Authority’s heritage sites?
Answer
Majlis Ghorfat Umm Al Sheif
Heritage House - currently closed for maintenance
Al Fahidi Historical Neighbourhood
Hatta Heritage Village
Al Ahmadiya School - currently closed for maintenance
Which museums are affiliated with the authority?
Answer
Al Shindagha Museum
Etihad Museum
Naif Museum
Museum of the Poet Al Oqaili
Dubai Museum 'Al Fahidi Fort' - currently closed for maintenance
The Coins Museum
Branches of Dubai Public and children's libraries
Answer
Al Twar
Al Rashidiya
Al Mankhool
Umm Suqeim
Hatta
Hor Al Anz
Al Safa Art & Design
Al Ras - closed until further notice
Etihad Museum Library (affiliated to Etihad Museum. Entrance to the museum requires a ticket fee)
How can I contact Dubai Culture and Arts Authority?
Answer
Dubai Culture and Arts Authority offices are located in Dubai: * Dubai Design District, building 2 * 6th and 7th floor, P.O.B: 115222 Dubai UAE- Tel: 80033222-045155000- e-mail: info@dubaiculture.ae
How can I communicate with the general manager's office?
Answer
Please contact us at info@dubaiculture.ae or contact the authority's call center on 80033222
How can I make a suggestion?
Answer
You can submit your ideas and suggestions by visiting our website: https://dubaiculture.gov.ae/en/Pages/default.aspx or through the Mohammed Bin Rashid Smart Majlis system: https://www.mbrmajlis.ae/admin or via the unified e-suggest portal of the government of Dubai: https://esuggest.dubai.gov.ae/Main.aspx
How can I know the events offered by the authority and their dates?
Answer
To know the latest updates and events of Dubai Culture & Arts Authority, please follow the communication channels: https://www.instagram.com/dubaiculture/
How do I know the registration times for Sikka Art Fair?
Answer
To Know the opening times for registration? please follow the following social medias: https://www.instagram.com/dubaiartseason/ https://www.instagram.com/sikkaartsfestival/
Is it possible to provide virtual tours of all the sites, offices and museums of the authority?
Answer
There are virtual tours at museums and heritage sites
How can I apply to rent space at the authority’s sites?
Answer
Please contact the rent committee of the authority on e-mail: RentCommittee@dubaiculture.ae
What are the rental services in the authority?
Answer
Rental application: rental of a house for commercial purposes
Rental renewal application
Request to vacate the rented property
What are the subscription services for cultural events, programs and activities?
Answer
Application to register artists at Dubai International Calligraphy Exhibition
Request to register theatre teams at Dubai Festival for Youth Theatre
Application for the registration of trainers in specialized workshops under the Dubai Performing Arts program
Request of the participation of writers, trainers, and lecturers in the presentation of literary events
Application for registration of artists in Sikka Art Fair
Request for registration of the public in museums workshops accompanying the authority’s events
Request for participation of the public in museum camps
Request for participation of the public in library camps
Request for participation of the public in arts management courses and workshops
Request for participation of the public in the workshops supported by the authority within the Sikka Art Fair
Request for registration of the public in the workshops accompanying the Dubai International Calligraphy Exhibition
Request for registration of the public in specialized workshops within the Dubai performing arts program
What are the steps to register for the Bulgari Contemporary Art Award?
Answer
The project is under development, and you will be informed of the details via the social media of the authority
How can I apply to Bulgari Contemporary Art Award?
Answer
The project is under development, and you will be informed of the details via the social media of the authority
Is Bulgari Contemporary Art Award available for citizens and residents of the emirate?
Answer
Yes, the award is available to all citizens and residents in the United Arab Emirates
Is it possible to request coordination of visits by diplomatic delegations to the bodies affiliated with the authority?
Answer
Yes, by submitting an official letter by the relevant body to the International Relations Office on e-mail Internationalrelations@dubaiculture.ae
Can you request the coordination of meetings of diplomatic delegations with the International Relations Office, the office of the general manager, or the office of the president of the authority?
Answer
Yes, by submitting an official letter by the relevant body to the International Relations Office on e-mail Internationalrelations@dubaiculture.ae
Can a request be made to coordinate the activities of diplomatic delegations through the provision of a location linked to the authority’s sites?
Answer
Yes, by submitting an official letter by the relevant body to the International Relations Office on e-mail Internationalrelations@dubaiculture.ae
How can I train as a university student at Dubai Culture and Arts Authority?
Answer
Please contact the training and performance department at e-mail: Training&Performance@dubaiculture.ae and attach a letter from the university stating that the student is affiliated with them and wants to vocational training, specifying the period of training and specialization.
How can I train as a university student at Dubai Culture and Arts Authority if I am a non-citizen?
Answer
At the present time, we cannot receive any requests for non-citizens, as we do not currently have the capacity to accommodate a large number of trainees.
How can I apply for vacancies in the authority?
Answer
To apply for vacancies available in Dubai Culture & Arts Authority, please visit Dubai Careers website https://dubaicareers.ae/en/Pages/default.aspx Or via the Dubai Careers App available on Google and Apple stores. You can also apply by visiting our website: : https://dubaiculture.gov.ae/en/Pages/default.aspx
Is it possible to volunteer to perform certain tasks in service departments?
Answer
You can volunteer in public libraries or the culture and heritage sector, to apply please contact e-mail: Training&Performance@dubaiculture.ae
How can I register as a supplier on the authority’s website?
Answer
Please register on the authority’s website And register as supplier on esupply on the below link https://esupply.dubai.gov.ae/esupply/web/index.html
How can I register as a supplier on eSupply portal?
Answer
Please click on the following link to register on eSupply portal https://esupply.dubai.gov.ae/esupply/web/index.html
How do I present my services as a supplier to the Authority?
Answer
Please register on eSupply; and if the supplier’s activity that is registered on the system matches the procurement request, a notification will be received of the existence of a procurement order or a tender. To register on eSupply, please click on the following link https://esupply.dubai.gov.ae/esupply/web/index.html
How do I present my company's services to the Authority?
Answer
Please register on eSupply; and if the supplier’s activity that is registered on the system matches the procurement request, a notification will be received of the existence of a procurement order or a tender. To register on eSupply, please click on the following link https://esupply.dubai.gov.ae/esupply/web/index.html
How do I register on the Smart Supplier system?
Answer
Through the Smart Supplier application available on Google and Apple stores https://www.smartdubai.ae/en/apps-services/details/smart-supplier
How can I apply for the bill on the Smart Supplier?
Answer
Please visit the Smart Supplier website via the following link https://www.smartdubai.ae/en/apps-services/details/smart-supplier
How can I track the purchase order on the Smart Supplier system?
Answer
Please visit the Smart Supplier website via the following link https://www.smartdubai.ae/en/apps-services/details/smart-supplier
To collect the bid bond value (2%):
Answer
Please contact Suppliers@dubaiculture.ae or contact the Authority’s call center at 80033222
To collect the Final Guarantee value (10%):
Answer
Please contact Suppliers@dubaiculture.ae or contact the Authority’s call center at 80033222
To collect the Down payment guarantee:
Answer
Please contact Suppliers@dubaiculture.ae or contact the Authority’s call center at 80033222
How does the supplier communicate with the Authority?
Answer
Please contact Suppliers@dubaiculture.ae or contact the Authority’s call center at 80033222

Public Library

Public Library Services
Answer
Basic Services: (Information services, guidance services, reference services, borrowing), external and internal borrowing, (current briefing, journals, newspapers, and abstraction.
E-Services: Using technology and modern electronic means and providing advanced and fast services that meet the desires and needs of the public in the fastest and easiest way that saves time, effort and money to access and retrieve the largest possible amount of information. They included the following: Automated search service (automated Indexing), library database, information databases (electronic books), Internet service, multimedia service, WIFI service.
Supporting services, including: classrooms, multi-purpose halls, facilities for people with disabilities, regular and colored book and document printing, regular and colored printing out of library computers, scanning.
E-services in Public Libraries
Answer
Membership In Dubai Public Libraries This service consists in receiving benefits of the five-year library membership in borrowing books, free internet and getting discounted library services https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/Membership-in-Dubai-Public-Libraries.aspx
Dubai Public Libraries membership renewal for five years Renewing the membership Of Dubai Public Library for more five years. https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/Renewal-of-membership-in-Dubai-Public-Libraries.aspx
Dubai Public Libraries Membership Cancellation Request to cancel the membership and reclaim for the deposit https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/Cancellation-of-membership-of-Dubai-Public-Libraries.aspx
Venue Booking Request in Public Libraries This service revolves around providing multi-purpose halls and classrooms as available in libraries for members and non-members https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/Reserving-spaces-in-public-libraries.aspx
Members Login request for Dubai Public Libraries on the following https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/login-to-Dubai-Public-Libraries.aspx
What is Venue Booking Service?
Answer
Venue Booking Request in Museums This service revolves around submitting an application to book spaces and facilities in museums in order to use such for meetings, events andworkshops https://dubaiculture.gov.ae/ar/eservices/museums/pages/Space-reservation-service.aspx
Venue Booking Request in Public Libraries for multi-purpose halls and classrooms This service consists in providing multi-purpose halls and classrooms as available in the libraries for members and non-members https://dubaiculture.gov.ae/ar/eservices/dplservices/pages/Reserving-spaces-in-public-libraries.aspx
Venue Booking Request in Heritage Sites This service revolves around submitting an application to book spaces and facilities in heritage sites in order to use such for meetings, events and workshops https://dubaiculture.gov.ae/en/eservices/Documents/57884%20DC%20Customer%20Service%20Booklet%20arabic%20v4%20lowres.pdf
Consultation services
Answer
Library Design Consultation Request This service revolves around providing suggestions, ideas and advice on various topics related to the design of the library building, including equipment, tools and holdings https://dubaiculture.gov.ae/en/eservices/Documents/57884%20DC%20Customer%20Service%20Booklet%20arabic%20v4%20lowres.pdf
Books Classification Consultation Request This service revolves around offering free suggestions, ideas and advice on various topics related to book classification, indexing,processing, arrangement and related systems https://dubaiculture.gov.ae/en/eservices/Documents/57884%20DC%20Customer%20Service%20Booklet%20arabic%20v4%20lowres.pdf
Target Customer Categories for Libraraies
Answer
Libraraies target individuals (citizens and residents) of all age groups (adults, juniors, and children) and companies:(Governmental Agencies and Non-Governmental Agencies)
Can I apply for a library membership?
Answer
Yes, membership is available to all citizens and residents of the United Arab Emirates
How many books are there in the libraries?
Answer
591171 (until 24/06/2021)
What are the types of membership in libraries?
Answer
Membership for Adult Membership Juniors under the age of twelve Family Membership Membership for institutions and companies Golden Membership for Family Golden Membership for Adults Golden Membership for children under the age of 12
What are the conditions for getting a public-libraries membership?
Answer
The member must be: A UAE or a GCC Citizen or a resident holding valid ID
What are the documents required to apply for a Public Library Membership ?
Answer
For adult and family membership 1. A recent 4*6 photograph of the applicant 2. A copy of the valid ID of the membership applicant For membership of children under the age of twelve 1. A recent 4*6 photograph of the child and his/ her guardian 2 copies of the child's ID in addition to a copy of the parent's ID For institutions and company membership: - An official letter issued by the company to apply for a library membership - A copy of the commercial license of the company and the institution (not applicable to governmental institutions) - A copy of the business cards of those authorized to borrow 2) For golden membership for adults and family membership 1. A recent 4*6 photograph of the applicant 2. A copy of the valid ID of the membership applicant For golden membership of children under the age of twelve 1. A recent 4*6 photograph of the child and his/ her guardian 2. Copies of the child's ID in addition to a copy of the guardian's ID
What are the fees for Dubai Public Library membership?
Answer
1. Membership fees for individuals (adults) consist of: Registration fee (AED 50) + insurane deposit (AED 150) + Knowledge Dirham and Innovation Dirham (AED 20) = total of AED 220 2. Family membership fees consist of: Registration fee (AED 50) + insurane deposit (AED 200) + Knowledge Dirham and Innovation Dirham (AED 20) = total of AED 270 3. Companies and institutions membership fees consist of: Registration fee (AED 100) + insurane deposit (AED 200) + Knowledge Dirham and Innovation Dirham (AED 20) = total of AED 320 4. Membership fees for children under the age of twelve consists of: The insurane deposit, which is AED 75. There is neither registration fee nor Knowledge and Innovation Dirham. 5- Golden Membership fees for Family consists of: Registration fee (AED 50) + insurane deposit (AED 200) + Knowledge Dirham and Innovation Dirham (AED 20) = total of AED 270 6. Golden membership fees for adults consist of: Registration fee (AED 50) + insurane deposit (AED 150) + Knowledge Dirham and Innovation Dirham (AED 20) = total of AED 220 4. Golden Membership fees for children under the age of twelve consists of: The insurane deposit, which is AED 75. There is neither registration fee nor Knowledge and Innovation Dirham. The additional AED 20 is a tariff approved in the Dubai government, known as Knowledge and Innovation Dirham and is applcable on services equal or more than AED 50 .
What are the types of books available in Dubai Public Libraries?
Answer
The library contains all kinds of books, including religion, history, geography, literature, management, economics, medicine, etc., in both Arabic and English.
How long is the borrowing period?
Answer
The borrowing period is 28 days for all memberships except for the gold membership
How long is the borrowing period for a Golden Membership?
Answer
The borrowing period is 35 days
Can the borrowing period be extended?
Answer
The borrowing period cannot be extended, but you can deliver the books to the nearest library and borrow again
How many library books are allowed to be borrowed? And for how long it can be borrowed?
Answer
1- It is allowed to borrow 10 books at a time for the membership of children under the age of twelve, for a period of 28 days. 2- It is allowed to borrow 15 books at a time for adult membership, for a period of 28 days. 3- It is allowed to borrow 25 books at a time for the family membership, for a period of 28 days. 4- It is allowed to borrow 100 books at a time for the membership of companies and institutions, for a period of 28 days. 5- It is allowed to borrow 200 books at a time for penal institutions in Dubai, for a period of 28 days. 6- It is allowed to borrow 20 books at a time for the golden membership for children under the age of twelve, for a period of 35 days 7- It is allowed to borrow 25 books at a time for the golden membership for adults, for a period of 35 days. 8- It is allowed to borrow 35 books at one time for the family membership, for a period of 35 days.
Are there privileges to have membership in public libraries?
Answer
“Yes, the use of the Internet is free for individual and family membership only. This category can also benefit from services under discount and other utilization services, as well as get discounts from some publishing houses upon purchase.”
What is the utilitarian service/ other services in libraries?
Answer
This service consists in providing services in library branches with reduced or free from charge for members or regular fees for non-members, for example: Internet services, photocopying and printing , scanning, and all kinds of packaging services.
What are the types of services provided by public libraries to members and non-members?
Answer
Dubai Public Library provides several services to members and non-members, such as the Internet, printing, photocopying, classrooms, and multi-purpose hall booking, ... Etc. Public libraries also provide a number of local, Arab and foreign journals. You can visit public libraries to read books and periodicals for free (currently, there are periodicals available on Al Rowad internet devices)

What is the price list of Dubai public libraries services?

Answer

#	Description	Financial for members	Allowance for non-members
1	Internet / one hour	Free	AED 3 / hour
2	Internet / 2 hour	Free	AED 5 / 2 hours
3	Internet / WIFI	Free	AED 1 / 1 hour
4	Colored photocopying of books, documents and other infromational materials	AED 1	AED 1
5	Regular printing out of library computres / page	50 Fils	AED 1
6	Coloured printing out of library computres / page	Free	AED 2
7	Booking of the multi-purpose hall for one working day (calculated based on the office hourse applicable in the library)	AED 200	AED 500
8	Booking classrooms for two hours or less	AED 5	AED 10
9	Booking classrooms for one working day (calculated on the basis of office hours applicable in the library)	AED 25	AED 50
10	Booking classrooms for one week (calculated on the basis of office hours applicable in the library)	AED 100	AED 200
11	Scanner / page	50 Fils	AED 1
12	Sending a fax winthin the state / per 5 pages or less	50 Fils	AED 1
13	Sending a fax outside the state / per 5 pages or less	AED 2	AED 3
14	Receiving a fax / per 5 pages or less	50 Fils	AED 1
15	Thermal book cover A4: packaging less than 100 pages	AED 2	AED 3
16	Thermal book cover A4: pacaging 100 - 190 pages	AED 3	AED 4
17	Spiral cover A4: packaging less than 60 pages	AED 1	AED 2
18	Spiral cover A4: packaging less than 60 - 400 pages	AED 2	AED 3 / hour
19	Lamination: for each A4 page	AED 1	AED 2 / hour
20	Lamination: for each A3 page	AED 2	AED 3 / hour

What is the libraries’ membership duration?
Answer
The library membership duration is 5 years, renewable for a similar period for all memberships
Are there branches of libraries in Dubai?
Answer
Yes, there are several branches in different areas in Dubai (Al Ras Library, Hor Al Anz Library, Al Twar Library, Al Rashidiya Library, Al Safa Arts and Design Library, Umm Suqeim Library, Al Mankhool Library, Hatta Library, Al Ittihad Museum Library)
What are the official working hours in public libraries?
Answer
Public libraries are open to all from Saturday to Thursday, from 10 AM to 5 PM, except for Al Ras library, it is closed until further notice.
Are public libraries closed during official state occasions?
Answer
Yes
Are public libraries open on Saturday ?
Answer
Yes
How are books returned by public library members that are infected with Covid-19?
Answer
The result of the test is to be sent and it must be positive in order to extend the borrowing period for another two weeks through the system without returning the books in this period, provided that the books are returned after the extension period, upon informing the member that no fine will be imposed during the extension period. If the member delays returning the book after this period, the fine will be imposed. The tset result should be sent via the mail to Info.DubaiLibraries@dubaiculture.ae. The mail should include the member's data, including his name and membership number.
Is fax service available in libraries?
Answer
The service is unavailable
Is there a map of the Emirate of Dubai in the libraries?
Answer
There is an updated version of the map, it can be viewed inside the library, and we do not have free copies
Are there books for sale?
Answer
No
Is the classroom booking service available in libraries?
Answer
Yes
Are there venues for rent in Dubai public libraries?
Answer
Yes, multi-purpose halls are available for rent
Are there halls or venues for holding institution-related activities and events public libraries’ branches ?
Answer
Yes, there are multi-purpose halls and classrooms in most of the libraries’ branches. This service consists in providing multi-purpose halls and classrooms as available in the libraries for members and non-members.
What are the venue booking fees in public libraries
Answer
Booking a classroom for two hours or less for members is AED 5/ for non-members is AED 10 Booking a classroom for one working day for members is AED 25/ for non-members is AED 50 Booking a classroom for one week for members is AED 100/ for non-members is AED 200 Booking a multi-purpose hall for one working day for members is AED 200/ for non-members is AED 500
When can the member recover the insurance amount?
Answer
Upon canceling the membership, the member has the right to claim the insurance amount after one year from the date of membership, upon delivering the original copy of the insurance receipt
Is the insurance deposit refundable if the original receipt is lost?
Answer
No, for manually-issued memberships
Upon being a member in the Dubai Public Library, can the books be borrowed from other branches?
Answer
Yes, it is possible to borrow the books from all branches of libraries and return them to the same.
Is it possible to return the books to a branch other than the one from which it was borrowed?
Answer
Yes, borrowed books can be returned to any public library affiliated with the Dubai Culture & Arts Authority (Dubai Culture)
If the book is available in other branches, is there a delivery service available to the branch closest to me?
Answer
Yes
What are the types of halls available in the libraries?
Answer
Reading, periodicals, internet, software, audio and video materials, classrooms, and multi-purpose hall.
How many branches of Dubai public libraries?
Answer
Nine branches: Eight in Dubai, and one branch in Hatta
What is the difference between individual membership and family membership?
Answer
A family membership entitles family members to borrow books from the section of children and adults in the libraries. Individual membership entitles children members to borrow from the section of children in the library, and permits adults to borrow from the section of adults in the library.
Is internet service available in libraries?
Answer
Internet service is provided for free for members, and with small fees for non-members
If the book is available in other branches, is there a delivery service available to the branch closest to me?
Answer
Yes
Are Braille books available for the blind?
Answer
Yes, available for adults and children.
Can I suggest you books to provide?
Answer
Yes, through the website or the smart app
Are there books for sale?
Answer
No
Can I buy books from the libraries?
Answer
No, but there is a section of (My Book is Yours) in all public libraries to get the free books given as gift.
Is there a public library in the city of Hatta?
Answer
Yes
Are there activities and events for children? And what are the?
Answer
Yes, it is available in all children's libraries Summer camp - winter camp To learn about the activities and events, please follow-up the social media of public libraries @dubaipubliclibraries https://www.instagram.com/dubaipubliclibraries/
What are the languages available in libraries?
Answer
Arabic and English for adult books and there are stories for children in Arabic and English, as well as Chinese, French and Hindi.
Are are activities and events paid or for free?
Answer
Some are free of charge and some are paid.
Is there free parking available in the libraries?
Answer
Yes, free parking is available in some libraries. You can find below the free parking spaces and paid parkings in public libraries: Al Rashidiya Library The parking available in front of the library building and behind the building is free for customers and employees Al Twar Library: The parking available in front of the library building and behind the building is paid, and fees are given to the Roads and Transport Authority. Hor Al Anz Library: The parking available in front of the library building and behind the building is paid, and the fees are given to the Roads and Transport Authority, and there are free indoor parking for employees and customers Al Mankhool Library: The parking available in front of the library building and behind the building is paid, and the fees are given to the Roads and Transport Authority, and there are free side parking for employees Al Safa Arts and Design Library: The parking available in front of the library building and behind the building is paid, and the fees are given to the Roads and Transport Authority, and there are free parking behind the library building Umm Suqeim Library: Parking available behind the building is free Hatta Library: The available parking spaces belonging to the municability building near the library are free of charge.
Can reference books and spacial collection be borrowed?
Answer
No
Is it possible to be exempted from the delay fine?
Answer
No
Is the delay fine paid in installments?
Answer
No, but the beneficiary is allowed to pay for each book separately and he cannot borrow new books until the payment of the amount he owes is completed
How long does it take to provide books from another library?
Answer
3-5 working days
Do I have the right to cancel my membership before the end of the year?
Answer
No, and special cases are excluded.
Can I cancel my membership? And wWhat are the terms?
Answer
Yes, it is possible, a year must pass from the membership issuance date before it can be cancelled. Moreover, the membership card and the insurance receipt must be provided (for the memberships that were issued manually)
Does the library receive book donations?
Answer
Yes, except (textbooks, magazines, and pamphlets)
Are there e-copies of the references that are available in the library?
Answer
It is not currently available and its under process within the digital library project.
How can I search for a book in libraries?
Answer
By logging up on the site, going to the E-SERVICES page, then searching for the book in the library catalog
Do the classrooms have computers?
Answer
Yes, you can book classes, but this service is available in some libraries, and there are computers available for beneficiaries. Those who have a membership in Dubai Public Libraries can use the computer for free. For those who do not have a membership ID, the price will be AED 3 for an hour and AED 5 for two hours. There is also free Wi-Fi. Rgarding Covid 19, it is a must to put masks, apply physical distance of 2 meters, and use sterilizers, which are available in the library.
What are the precautionary measures for classrooms?
Answer
Waring masks, applying physical distance of 2 meters, and using sterilizers, which are available in the library, is a must.
Can I rent a shop or cafeteria in the library?
Answer
Please upload the letter to this Email: RentCommittee@dubaiculture.ae
How can I check the book's return date?
Answer
Through the smart application of Dubai Public Libraries
How is the membership ID issued?
Answer
You can refer to the smart application of Dubai Public Libraries and Sign In using the user name and password as created by the beneficiary when logged up at the first time. Then, choose the E-Membership ID
What are the sites of public libraries?
Answer
Umm Suqeim Library is located in Umm Suqeim 2, Jumeirah Street Al Safa Art and Design Library is located in Jumeirah 3, Al Wasl Road Al-Mankhool Library is located in Al-Mankhool area, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street Al Ras Library is located in Al Ras area in Deira, Baniyas Street Hor Al Anz Library is located in Hor Al Anz, Al Wuheida Street Al-Twar Library is located in Al-Twar Area 1, Damascus Street Al Rashidiya Library is located in Al Rashidiya District, Street No. 44, next to Al Rashidiya Health Clinic Hatta Library is located in the Hatta area, Dubai, Hatta Street, next to the Dubai Municipality Center
How much is the fine if the books are not returned within the specified time period?
Answer
50 fils fine will be charged for each book not delivered after 28 days.
Can a tourist apply for library membership?
Answer
The Emirati ID card is a must in order to accept the application for membership in Dubai public libraries, and tourists do not have it.
Can a tourist borrow books using the membership ID of a family member or a friend?
Answer
Tourist are not allowed to borrow books using the membership ID of a member of his/ her family or friend. The responsibility of returning the book falls upon the owner of the membership ID ni case he/ she gives it to anyone without the knowledge of the library.
How can publishing houses communicate with libraries?
Answer
Please contact info@dubaiculture.ae

Museums

What are the museum e-services?
Answer
Venue Booking service (in Museums) This service revolves around submitting an application to book spaces and facilities in museums in order to use such for meetings, events andworkshops https://dubaiculture.gov.ae/ar/eservices/museums/pages/Space-reservation-service.aspx
Entry ticket service This service involves issuance of museum entry tickets to learnabout their holdings https://dubaiculture.gov.ae/ar/eservices/museums/Pages/Ticket-service.aspx
Guided Tour Service (museums) This service consists in guiding individuals, groups and institutions in museums with the visitor's attendance to the museum or through virtual tours https://dubaiculture.gov.ae/ar/eservices/museums/pages/Guidance-service.aspx
What are the museum services?
Answer
Museums Entry Ticket Request This service involves issuance of museum entry tickets to learnabout their holdings
Cultural Guidance Service
Answer
Guided Tour Service Request (museums) This service consists in guiding individuals, groups and institutions in museums with the visitor's attendance to the museum or through virtual tours
Guided Tour Service Request (in heritage sites) This service involves guidance of individuals, groups and institutions in historical public heritage sites and neighborhoods
Is access to the library of the Etihad Museum free of cahreg? If not, what are the entrance prices?
Answer
It is free of charge, but you must pay the entrance ticket to the Etihad Museum
Are there galleries halls in the Etihad Museum?
Answer
There is a temporary gallery hall in the Etihad Museum, in which an gallery related to the museum’s general mission is hosted annually
Is the gallery period in the museum extendable?
Answer
The period of the gallery depends on each exhibition (Etihad Museum doors are open daily from 10:00 AM to 8:00 PM “ during all days of the week"
How many people can be received in the Etihad Museum under the precautionary precautions?
Answer
We can receive groups of 100 people at a time and they will be divided into smaller groups once they arrive.
How many people can be received in the Al Shindagha Museum under the precautionary precautions?
Answer
We can receive groups of 100 people at a time and they will be divided into smaller groups once they arrive.
What are the dates of ticket-seling at Al Shindagha Museum?
Answer
Ticket sale starts at 10:00 AM and the last date for ticket sale is 07:00 PM
What are the dates of ticket-seling at the Etihad Museum?
Answer
Ticket sale starts at 10:00 AM and the last date for ticket sale is 07: 00
Do all museums have electronic devices that show audio and video information about the museum?
Answer
Yes, and in the Etihad and Al Shindagha Museums, there are interactive displays in all sections of the gallery
How can I book a tour guide?
Answer
By sending the request via e-mail pvb@dubaiculture.ae to the Etihad Museum and Booking.Alshindagha@dubaiculture.ae to Al-Shindagha Museum, mentioning the following requirements: 1. The organization 2. The Sector: (Private/ public) 3. The emirate 4. Date of visit 5. Time of visit 6. Number of visitors 7. The tour guide language that is requested) 8. Main coordinators name 9. Contact number 10. Email address
What are the sites of the museums?
Answer
The Etihad Museum is located in Jumeirah 1, Jumeirah Street, opposite the Al Hudaiba Awards Building Al Shindagha Museum is located in Al Shindagha area, Gulf Street near Al Ghubaiba metro station The Coins Museum is located in Al Fahidi Historical Neighbourhood, Al Fahidi Street Museum of the Poet Al Oqaili is located in the Ras area, Al-Abra Street Naif Museum is located in the Naif area, Naif Street, - in the corner of the Naif Police Station building The Dubai Museum is located in Al Fahidi Historical Neighbourhood, “Ali Bin Abi Talib Street' - currently closed
Is it possible to visit the Dubai Museum in the current situation?
Answer
No, the museum is closed for maintenance and development
How long will the Dubai Museum be close?
Answer
The closing period of the museum will be announced on the Authority's official channels
What are the alternative museums?
Answer
The Etihad Museum, Shindagha Museum, Naif Museum, Museum of the Poet Al Oqaili, Coins Museum
Are there virtual tours in the Dubai Museum?
Answer
No

Photography/Videography No Objection Certificate (NOC)

What is the No Objection Permit issuance service?
Answer
Request a No Objection Permit for shooting in Dubai Culture and Arts Authority (DCAA). This service consists in issuing a letter used for shooting and film production matters at the sites of the Dubai Culture and Arts Authority. https://dubaiculture.gov.ae/en/eservices/noc/Pages/Photocopy-of-production-companies.aspx
How to apply for a No Objection Permit?
Answer
Please fill out the form in the link below and send it back to the email: info@dubaiculture.ae https://dubaiculture.gov.ae/en/eservices/noc/Pages/Photocopy-of-production-companies.aspx * To shoot a film at the sites of the Culture Authority, please bring the approval of the Dubai Film and TV Commission (DFTC), and accordingly, please visit the link below. https://www.filmdubai.gov.ae/s/login/?ec=302&startURL=%2Fs%2F

Culture and Heritage

Is it possible for Folk Arts Organizations to participate in the Authority’s programs?
Answer
Yes; By submitting an official letter issued by the concerned party to the office of the Director General at the email info@dubaiculture.ae. If the letter is approved, the letter will be directed to the concerned department in the Authority to communicate with the concerned party regarding the request.
How to communicate to write an article for traditional crafts?
Answer
Please contact info@dubaiculture.ae
We would like to request an employee to talk about heritage?
Answer
Please contact info@dubaiculture.ae
Is it possible to request craftswomen to implement crafts for other parties?
Answer
Yes; By submitting an official letter issued by the concerned party to the office of the Director General at the email info@dubaiculture.ae. If the letter is approved, the letter will be directed to the concerned department in the Authority to communicate with the concerned party regarding the request.
Is it possible to request the establishment of a heritage corner in other areas?
Answer
Yes; By submitting an official letter issued by the concerned party to the office of the Director General at the email info@dubaiculture.ae. If the letter is approved, the letter will be directed to the concerned department in the Authority to communicate with the concerned party regarding the request.
Can I see videos or photos of heritage sites?
Answer
Yes, by visiting the Dubai Culture and Arts Authority website on the virtual visit link https://dubai360.com/scene/2029-al-fahidi-the-wall-of-old-dubai/en
What are the working hours of the Heritage Sites Department?
Answer
Al Fahidi Historical Neighbourhood
Cultural Guidance Service is not available in official holidays
Shopst are Al Hajarain: 08:00 AM - 08:00 PM
Restaurants are open during the whole week, public holidays and festivals: 08:00 AM - 08:00 PM
Majlis Ghorfat umm Al Sheif
Cultural Guidance Service is not available in official holidays
Al-Ras neighborhood (Heritage House)
Cultural Guidance Service is not available in official holidays, the site is closed for maintenance
Hatta Heritage Village
Cultural Guidance Service is available in official holidays: 08:00 AM - 08:00 PM
Friday, Cultural Guidance Service is not availbale in official holidays: 02:00 PM - 08:00 PM
Al Hajarain, open during the whole week, public holidays and festivals: 08:00 AM - 11:00 PM
What are the e-services provided by the heritage sites in the authority?
Answer
Cultural Guidance Service
Spaces Booking Service
What is the Cultural Guidance Service
Answer
Cultural Guidance Service This service involves guidance of individuals, groups and institutions in historical public heritage sites and neighborhoods
What is Spaces Booking Service?
Answer
Spaces Booking Service This service revolves around submitting an application to book spaces and facilities in heritage sites in order to use such for meetings, events and workshops
Is entry to heritage sites free of charge otr paid?
Answer
Free of charge
Where are the heritage sites of the authority located?
Answer
Al Fahidi Historical Neighborhood is located in Al Fahidi Neighborhood, Al Fahidi Street
Al-Ras Historical neighborhood is located in the Al-Ras area in the old Bar of Deira, near the old house restaurant - and the civil defense building *Al-Ras neighborhood is currently closed for maintenance and development
Majlis Ghorfat Umm Al Sheif is located in Jumeirah 3, Al Mahmal Street, opposite Reem Al Bawadi Restaurant previously
Hatta Heritage Village, Hatta neighborhood, located near Rashid Bin Saeed Basic & Secondary School
Is it possible to visit Al-Ras neighborhood in the current situation?
Answer
Al-Ras neighborhood is currently closed for maintenance and development
How can I book a tour guide?
Answer
Please contact this e-mail Heritage.Sites@dubaiculture.ae

Arts and Literature

What are the literary activities and events in the Authority?
Answer
The Literature Department offers symposia, forums and sessions that revolve around literature and its genres, whether it is poetry or prose.
Is there a certificate of participation when registering for the courses and workshops offered by the Literature Department?
Answer
Yes, there are participation certificates approved by the Department.
What are the workshops and courses provided by the Literature Department?
Answer
The Literature Department provides workshops related to the basics of literary writing, in addition to creative writing workshops
Does the Authority print books?
Answer
At the moment, the Authority offer this service
Does the Authority provide publishing and translation works?
Answer
At the moment, the Authority offer this service
Can children participate in the events and activities provided by the Literature Department ?
Answer
Yes, depending on the topic of the event and activity.
Does the Authority organize literary prizes?
Answer
currently, there are no literary competitions or prizes offered by the Literature Department or the Authority.
Does the Authority have websites or centers concerned with literature?
Answer
Currently, the Authority does not have any external site or center
What are the communication channels of the Literature Department?
Answer
Please contact info@dubaiculture.ae or contact the Authority’s call center at 80033222
How can I publish my book?
Answer
At the moment, the Authority offer this service
Is the author required to pay any amounts when the book is published?
Answer
At the moment, the publication process is not activated in the authority
Do the authors get financial reward when they publish thier books?
Answer
At the moment, the publication process is not activated in the authority
How can I know the times of galleries and events in the Authority?
Answer
The best way to know the times of galleries and events, is to follow the social media of the Dubai Art Season and the social media of the Culture Authority for updates. https://www.instagram.com/dubaiartseason/ https://www.instagram.com/dubaiculture/ And also by following up on the cultural and artistic centers and bodies in the State to find out about upcoming activities and galleries and how to participate in the same
How can I participate in the art galleries? And to find out about the upcoming activities?
Answer
The best way to participate is to follow the social media of the Dubai Art Season and the social media of the Culture Authority for updates. https://www.instagram.com/dubaiartseason/ https://www.instagram.com/dubaiculture/ And also by following up on the cultural and artistic centers and bodies in the State to find out about upcoming activities and galleries and how to participate in the same
How can I participate in the art galleries? And to find out about the upcoming activities?
Answer
The best way to participate is to follow the social media of the Dubai Art Season and the social media of the Culture Authority for updates. https://www.instagram.com/dubaiartseason/ https://www.instagram.com/dubaiculture/ And also by following up on the cultural and artistic centers and bodies in the State to find out about upcoming activities and galleries and how to participate in the same
Does the Authority organize personal galleries?
Answer
No, the Authority does not organize personal galleries, so please contact the art galleries and cultural and artistic centers in the emirate
Can I sell my artwork through the Authority?
Answer
No, the Authority is not an entity that buys or sells works of art, so please contact the art galleries and cultural and artistic centers in the emirate
Can I hold fine arts workshops on the Authority’s sites?
Answer
Please upload a full idea about the workshop and send all data, such as a profile of the artist, the workshop, and the objective of the project to the e-mail info@dubaiculture.ae
Is there financial support for holding workshops in fine arts?
Answer
At the moment, the Authority does not provide any financial support, but it is possible to cooperate to promote the activity or event through social media of the Authority if the project is accepted and approved by the Authority. So, please upload a full idea about the workshop and send all data, such as a profile of the artist, the workshop, and the objective of the project to the e-mail info@dubaiculture.ae
Does the Authority provide media support for performing arts projects?
Answer
The Performing Arts Department in the Authority can provide media support for any project of high value, quality and purposeful content, by submitting a study or proposal with all its details to be studied and approved by the competent department. Please send the study or proposal to the e-mail info@dubaiculture.ae
Does the Authority provide financial support for performing arts workshops?
Answer
Currently, during pandemic, Dubai Culture does not provide finacial support for any project, whether it is workshops or events. Virtual workshops can be held with the support of Dubai Culture with institutional identity and media support only, by submitting a study or proposal with all its details to be studied and approved by the competent department, please send the study or proposal to this e-mail: info@dubaiculture.ae
Is it possible to apply as a volunteer to hold performing arts workshops?
Answer
Those with extensive experience can volunteer to hold performing arts workshops (theater, cinema, and music) and submit a proposal for the workshop with all its details to be studied and approved by e-mail info@dubaiculture.ae

Al Quoz Creative Zone

What is Al Quoz Creative Zone?
Answer
On 7 April 2021, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, launched Al Quoz Creative Zone to serve as a hub for creative talents, offering facilities, services and incentives for them to live and work. It aims to providing an integrated creative system that meets the requirements of innovators and cultural and creative entrepreneurs wishing to invest in various fields of cr5eative economy, various creative projects, enhancing the value of this region as a regional and global center for embracing designers and creators, for production, living and entertainment.
What strategy does Al Quoz Creative Zone fall under?
Answer
The new creative zone aligns with the Dubai Creative Economy Strategy and will serve as a one-stop shop for all creative-related services, licences and permits It will feature multipurpose spaces and host art workshops as well as offer a smart online rental platform that would enable companies and entities to display rental spaces for creative professionals across Dubai at affordable rates
When will development on Al Quoz Creative Zone commenc? .
Answer
The Zone will be passing through a five-year developments plan
Who are the committee members of Al Quoz Creative Zone?
Answer
Sheikh Hamdan bin Mohammed, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, issued directives to establish a committee, chaired by Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum The Committee members will include representatives of government and private agencies, involved in the implementation of the project, such as: His Excellency Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), Vice Chairman of the Committee His Excellency Dawoud Al Hajri, Director-General of Dubai Municipality His Excellency Sami Al Qamzi, Director-General of Dubai Economy His Excellency Helal Saeed Almarri, Director-General of the Department of Tourism and Commerce Marketing in Dubai and Director General of the Dubai World Trade Center Authority. Her Excellency Hala Badri, Director-General of Dubai Culture. His Excellency Hesham Abdullah Al Qassim, CEO of wasl Asset Management Group (wasl Properties) Additional members may be added according to the development plan of Al Quoz Creative Zone.
What are the projects under Al Quoz Creative Zone? .
Answer
An integrated area for creative people in Dubai that provides all the needs for the development of the creative sector in Dubai with global competitiveness. A unified and integrated platform to serve the creative talents: a unified and comprehensive digital platform that provides a variety of services to creative individuals and organisations. Al Quoz Creative Membership, offering a variety of incentives including: a. Flexible multi-activity licences and permits. b. Facilities in coordination with the customs sector. c. Graphic adjustments in the creative sector. d. Flexible Mobility System: An integrated project to facilitate mobility in Al Quoz: • Transportation: future bicycle, scooter and walking paths, buses and trams. • Infrastructure: sidewalks, streetlights, and mobility centres. • Facilities: spaces for restaurant kiosks, stores and outdoor galleries. e. Flexible multi-use laws - Changing the laws to make all areas in Al Quoz multi-use: • Living space • Space to work • A space for creativity f. Studios for creative talents in cooperation with wasl Properties - Providing a number of reasonably priced studios for creative talents that provide a space to: • Live • Work • Be Creative g. Launching Creative Complexes: a self-sufficient environment for supporting talent that provides a range of spaces and experiences in which creativity, ideas, and goals meet. h. Providing the cultural visa: granting creative talents and entrepreneurs a cultural visa in Al Quoz Creative Zone.
?When will Al Quoz Creative Zone be completed
Answer
The Zone will be passing through a five-year developments plan
?Can I currently live in Al Quoz Creative Zone
Answer
Yes
?Where exactly will the zone be in Al Quoz
Answer
It will be spread between Alserkal Avenue and Courtyard
How can my company be part of Al Quoz Creative Zone and the ?prand what are the preparation stages for that?
Answer
The project is under development, and you will be informed of the details through the authority's social media
Can ceramic artists and pottery professionals register with Al Quoz Creative Zone?
Answer
Yes
?How can I register to be part of Al Quoz Creative Zone
Answer
The project is under development, and you will be informed of the details through the authority's social media
?What is the registration process
Answer
The project is under development, and you will be informed of the details through the authority's social media
?What is the trade licence category for Al Quoz Creative Zone
Answer
You can refer to Dubai Economy to inquire about that
?How can I hire employees under the trade licence
Answer
You can refer to Dubai Economy to inquire about that
?How does Al Quoz Creative Zone benefit the creative community
Answer
Al Quoz Creative Zone will feature multipurpose spaces to enable designers, artists and creative professionals to live, work, exhibit and sell their products, as well as to organise art workshops.
?What fields of the creative sector fall under Al Quoz Creative Zone
Answer
Al Quoz Creative Zone will cover a range of various creative industries, including publishing, writing, print and audio-visual media, such as cinema, music and video, as well as artistic and cultural industries, cultural heritage museums, historical sites, archives, major cultural events, libraries, and the software and video gaming industry. It also includes design in all its variations, whether related to fashion, gaming, software, or architecture.
Will Al Quoz Creative Zone be unique, or will other creative zones ?launch across the emirate
Answer
It will be unique for now.
Will the existent galleries and establishments in Al Quoz be considered ?part of the Creative Zone
Answer
Yes, they will be part of the Creative Zone
Do I have to be residing in Dubai to establish or maintain a business in ?the zone
Answer
Yes
?Do the same criteria for applications apply for Emiratis and non-Emiratis
Answer
Yes
Will the zone offer financial assistance for businesses to launch if they ?require it or qualify for it
Answer
No
Will all establishments and entrepreneurs in the zone be entitled to ?obtain the cultural visa
Answer
Yes, they can apply for the cultural visa by providing the below-required documents via email info@dubaiculture.ae 1- Passport and visa copies‭. ‬‬‬‬ 2- A copy of the Emirates ID‭. ‬‬‬‬ 3- The candidate’s resume‭. ‬‬‬‬ 4- Contact numbers‭. ‬‬‬‬ 5- Address and place of residence‭. ‬‬‬‬
How can I know the procedures for the Creative and Talented Accreditation Service, what is the customer journey?
Answer
Through the service guide available in Dubai Culture and Arts Authority website, please click the link below: https://dubaiculture.gov.ae/en/eservices/Documents/57884%20DC%20Customer%20Service%20Booklet%20English_V8%20lowres.pdf
What is the age limit to obtain the Creative and Talented Accreditation certificate?
Answer
Over 25 years old
What are the documents required to obtain the Creative and Talented Accreditation certificate?
Answer
• A copy of the passport attached to the residence page • A copy of the Emirates ID (for UAE's citizens and residents.) • The cultural CV of the candidate • Contact numbers

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